I live here for 18 months, even when previously living just little bit distance fro Robertson Quay my husband and I like to go to the quayside area to try out bars and restaurants along the river.
There are many places we could go to and we have been in the past especially my husband who live here longer than me but we definitely feel like the central area are far more alive to visit, many more choices and easy to get to and from.
Last Friday night after a long day and long process of moving place as we normally do now and then, we decided to have a drink or two at our local area which is now Robertson Quay. It was a lovely night not a hot day, calm and just seems so pity to miss out. My husband and I decided to go across the road where we live. As we knew the place we want to be so we head to UNCA BUNCA bar @ Robertson walk.
Sat at the bar area, my husband order a pint and I order Mojito. waiting for a bit then realise they made drinks for someone who order after me. Wondering why, then I thought I saw bartender made but I was wrong, so waited bit more my husband drink finally arrive but no one made my drink yet.
In the meantime while waiting for my drink my husband waited for his beer froth to settle just to find out he was given less than a pint. Naturally my husband then ask the owner / manager ( we think as he made himself known purposely as if he was incharged ) for him to top up the beer up to the line where the beer was should be served. only for the manager / owner to laught at my husband and thought he was joking.
The manager / owner who then subsequently squirt some beer into the glass which was still not reach the pint and insist that my husband is mad to ask for such a small matter.
To be honest this is not the first time this bar has given less than a pint beer and my husband is not the only one who has been cheated out of this light measurement. Light measurement out of hundred of customer who came and took it for granted that the bar would serve them the exact measurement is a lot to say that the bar made profit out of people unawareness.
Manager / owner refuse to top up more so then we decided to leave and refuse to pay too. We then move to next door bar only to be followed by the unca bunca waitress who ask us why we left. We told the waitress our reason. In the middle of ordering drink at new bar the manager / owner came to my husband and start verbally abusing him with all the f.....ing and swearing.
woooooow, if this is the manager / owner behaving this way towards customer complaint I do not believe they have policy for customer satisfaction. The arrogant attitude and the words came out of hismouth was unbelievable. Unca Bunca should be ashamed of having him that night as obviously he can not handly customer service.
We are asking for correct measurement and this is what we get, We would pay for what we order if thats correct but we refuse because we didnt get it as we didnt get good service from them too.
The manager / owner got the cheek to say he made my drink in which thats a lie because I dont see any of their staff made Mojito for me while I was there and when we left.
I am now in state of shock for such behaviour and lack of manner. He should be struck off bar licencing. We are not reporting him to police for his abusive behaviour towards us but we are now seeking a way to report him to the authority who deals with his licence for the bar.
I heard so many story about rudeness, impolite and mannerless people here but I havent seen as worse as I experience last Friday.
I dont care about that bar as so many other bar around us which has better service than unca bunca.
Thank god I am not an International critics, otherwise I will be putting this bar on my report.
This place definitely in my black list and my bad book and place where you shouldnt go and to avoid. Never even try to give this place another chance.
There are many places we could go to and we have been in the past especially my husband who live here longer than me but we definitely feel like the central area are far more alive to visit, many more choices and easy to get to and from.
Last Friday night after a long day and long process of moving place as we normally do now and then, we decided to have a drink or two at our local area which is now Robertson Quay. It was a lovely night not a hot day, calm and just seems so pity to miss out. My husband and I decided to go across the road where we live. As we knew the place we want to be so we head to UNCA BUNCA bar @ Robertson walk.
Sat at the bar area, my husband order a pint and I order Mojito. waiting for a bit then realise they made drinks for someone who order after me. Wondering why, then I thought I saw bartender made but I was wrong, so waited bit more my husband drink finally arrive but no one made my drink yet.
In the meantime while waiting for my drink my husband waited for his beer froth to settle just to find out he was given less than a pint. Naturally my husband then ask the owner / manager ( we think as he made himself known purposely as if he was incharged ) for him to top up the beer up to the line where the beer was should be served. only for the manager / owner to laught at my husband and thought he was joking.
The manager / owner who then subsequently squirt some beer into the glass which was still not reach the pint and insist that my husband is mad to ask for such a small matter.
To be honest this is not the first time this bar has given less than a pint beer and my husband is not the only one who has been cheated out of this light measurement. Light measurement out of hundred of customer who came and took it for granted that the bar would serve them the exact measurement is a lot to say that the bar made profit out of people unawareness.
Manager / owner refuse to top up more so then we decided to leave and refuse to pay too. We then move to next door bar only to be followed by the unca bunca waitress who ask us why we left. We told the waitress our reason. In the middle of ordering drink at new bar the manager / owner came to my husband and start verbally abusing him with all the f.....ing and swearing.
woooooow, if this is the manager / owner behaving this way towards customer complaint I do not believe they have policy for customer satisfaction. The arrogant attitude and the words came out of hismouth was unbelievable. Unca Bunca should be ashamed of having him that night as obviously he can not handly customer service.
We are asking for correct measurement and this is what we get, We would pay for what we order if thats correct but we refuse because we didnt get it as we didnt get good service from them too.
The manager / owner got the cheek to say he made my drink in which thats a lie because I dont see any of their staff made Mojito for me while I was there and when we left.
I am now in state of shock for such behaviour and lack of manner. He should be struck off bar licencing. We are not reporting him to police for his abusive behaviour towards us but we are now seeking a way to report him to the authority who deals with his licence for the bar.
I heard so many story about rudeness, impolite and mannerless people here but I havent seen as worse as I experience last Friday.
I dont care about that bar as so many other bar around us which has better service than unca bunca.
Thank god I am not an International critics, otherwise I will be putting this bar on my report.
This place definitely in my black list and my bad book and place where you shouldnt go and to avoid. Never even try to give this place another chance.
1 comment:
So sad, my heart bleeds for you. We all suffer from things that may not suit us in life, get over it. My brother died, my dog ran off, life goes on. Uncabunca plays nice music, does what all other pubs do, sometimes they might not be perfect . If they don't suit your expectations, move on. Find somewhere else. Have you ever run a pub; hard work, and not one of us is perfect. Unless you are??
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