Last week during the deepavali holiday I decided to head for this resort for a mini break.
No plan at all, previously my intention was staying with one of my friend in Malaysia but all gone havock as plan change. This really was a last minute plan which I had as a back up.
Getting to Batam can be reach from Tanah merah ferry terminal or Harbourfront ferry terminal. It all depending on where you are going to stay. Since my resort is near Nongsa pura ferry terminal so I had to start my ferry journey from Tanah merah. It all stated in a very their useful website.
It only took over 40 minutes to get to Batam from Tanah merah and it is very easy procedures from Singapore end. If you bought the ferry ticket via ferry website then you need to go to check in desk ( even if you already have boarding pass ), this to help you if you have luggage for them to store on the ferry.
After that all you need to do is go through the immigration and security then you wait for your ferry.
Arriving at Nongsa pura ferry terminal was help by the resort staff who was there ready to help. Sadly I was not given immigration card by the ferry staff or who ever responsible to distribute that, so I arrive having to wait for all the immigration card to be filled.
Again when all that finish the other staff outside the terminal was ready to help me collect my luggage. I was so happy and impressed by the service up to this point, Then the surprise arrive as the Transport ( mini bus the resort use to collect and drop guests to and from the terminal was no aircon facility. You can imagine how annoyed I was sat there waiting for everybody in the heat of the day.
I know its not really a long wait but still very inconvenience for me and 2 my daughters even when the journey to resort only took 10 minutes ride.
At the resort I had the impression of an old resort look which I did not get that from the website. The resort looks tired from the outside ( front definitely ) and really in need of improvements. a little bit of paint might do better to welcome the guests.
Entering the resort was a bit bland with welcome and the resorts staff seems in need of more training to handle guests. Resort system was a bit weird for me but I was prepared with few uncertainty. Resort required me to settle the bill in full plus deposit ( a bit confusing I know ) in which I book the room via website, then anything adding to the room will be settle later, and this part I was ready to accept.
Check in process went but reception staff very limited in giving us info afterwards in term of where to head for our room, where is the lounge to collect our welcome drink, facilities..... etc.
Anyway.... finally got my room with my daughters in tow and as usual we all checked on what's in the room and what we don't have. This is when our experience in this resort start. Not to pin point mistake but we are not happy that the bathroom a bit smelly which clearly an easy way to say that drain system was not working properly. Knowing I book the room for 3 person in 1 room to be given 2 Single bed made me question the ability of the reservation to handle this, then I had to request for extra towels too. ooo dear.
No Tea and coffee facility in room, Considering this day is a normality for resort or hotel to have in every room. Room I book was a superior internet offer. what ever the different, the rate wasn't so bad to stay for a mini break. I had to re arrange the position of the bed for 3 of us to sleep without asking for extra bed. One thing I was surprised about the room was the shower holder was actually not fitted properly so it kept on falling off the stand when ever we were having our shower.
When all that done we change our clothing to more beach wear and start our holiday and trying very hard to forget all the unnecessary annoying little stuff and left it behind us.
We start our day there with exploring the resort to get some idea on what we could do for the next 2 nights and 3 days there and what facilities we could enjoy in the process.
Went around the resort with no body on the beach was really unusual for me. Water sport facility was there open but nobody that we could ask which later on we found out the water sport was belongs to separate company and they went out to bring customer from other nearby resort who were using the facility.
Batam view beach resort not only has hotel room but it also has beach villa which seem beautiful but neglected. It was surprising for me and daughters to see the villa's empty, beach jacuzzi was empty. Stuff after party or what ever they have was still on table and seems no one ever tidy the area on the beach front as it was looking so forgotten, glasses, plates and serviettes was still uncollected ......etc.
We carried on walking and exploring to find a building looks like an aquarium or something for a water show abandoned, further walking we found something we like that resort kept lots of turkeys, Persian cats and parrots too. This is good as my children loves animal this will keep them entertain definitely.
Afterwards we decided enough with exploring so we head for the swimming pool. On the way there I found out that there are 2 pool bar, 1 was on the pool itself and the other was not far from the pool or more or less near the stage area. I love the pools and the set up with the sun lounger and dining tables scattered around the poolside garden with the stage set nearby with the purpose or entertaining guests now and then.
Sadly the bar near the stage was not in used and unused serviettes was piling up on trolley as well as empty dirty glass or what ever bar stuff seems like never been moved for sometimes. hmmm....... I was not happy to see all this around.
Overall decorations I would say the resort need to spend a lot of money to improve their image, this is really the most important thing to do.
I could see the impact of lack of improvement and lack of attention and uneven distribution of staff working places affecting the number of guests in this place. Low number of guests was not good especially in the busy holiday time of the year and the weekend should always have good turn up especially people living in Singapore and other part of Indonesia likes to go away during this times.
Further to my experience in this resort was my dining experience. The food menu all the same from the poolside, lounge and some in the restaurant too. That was good at least we could choose where we are going to have it. Unfortunately the price for the main course was seem over priced. Since this is a mini break so I didn't really think it will break the bank but I did not feel hungry after poolside snack.
The morning after, I use it as my big chance to sample the chef foods from the buffet selections.
Continental and Indonesian selections were fairly put on the table. For not a lot of guests, the selection of bread, cereals and pastry were reasonably displayed. Hot food too as well as Egg station which always draw attention of many guests in every hotels or resorts around the world.
Good selection will go better with good flavour / taste of those savoury foods. For me Seems like the flavour / taste were not so important in this resort. Don't get me wrong it is not tasteless or bland but could do with more powerful stuff put in it for me to be able to recognised the flavour. I also think the chef should put meat ( chicken, beef, prawn etc.. ) in their fried noodles / fried rice. Lack of attention in detail could make a big different in people's opinion, and to be able to get the best opinion we should be able to be brave to put something in the recipe to give a good end result.
At last our break has finally come to an end, felt relax even with all those stuff needs attention. We did Mangrove tour on our last day. was enjoyable trip we did. I would recommend anyone who are visiting nongsapura to go for watersport at this resort as this will fill up your time and you dont realise it that you actually enjoying the trip. The price was also reasonable and people dealing with this were excellent and friendly.
Even with major issue the resort has I managed to relax there with my daughters and wish could enjoy more if the resort improve their image and the obvious decor.